We are committed in ensuring your satisfaction with any product that you have purchased from Go Colors. However, if in an unlikely event you are not satisfied with your purchase, the below mentioned return / exchange policy is to be followed for store or website purchase respectively.

 

Return, Exchange, Offer, Cancellation & Refund Policy - Website

• Customer can initiate a cancellation request, till the order has not been shipped from our warehouse.
• Customer can initiate a cancellation / request by visiting the “My Orders” section of the account on website.
• In case of a purchase made by a customer using guest checkout, please create a account using the same e-mail ID & phone used at the time of placing the order. Upon logging in, customer can initiate a cancellation / return request under the "My Orders" tab of the account.
• In case of prepaid order product cancellation, refund will be initiated from our end within 7 working days to the source account.
• Please note, in order to return a product purchased from the website, the customer will have to handover the product to shipping partner with the bill copy, product with intact tags, packaging & in an unused / unaltered, saleable condition. This is applicable for all of the following points.
• Return of a product can be initiated by customers from 30 days of delivery of the product directly on the website or by mailing us at customercare@gocolors.com.
• In case of prepaid order return, refund will be initiated to the source account within 7 working days after the product is picked up by our shipping partner from the customer.
• In case of COD order return, refund will be initiated within 7 working days after the product is picked up by our shipping partner from the customer & customer shares the bank account details of the refund to be initiated to.
• Products purchased through gocolors.com cannot be returned at the store.
• Product purchased through website can be exchanged at any Go Colors stores, subject to availability, within 30 days of the invoice & along with bill copy of the same with intact tags, packaging & in an unused / unaltered, saleable condition.
• No returns/ exchange is allowed for discounted products. 
• In case of manufacturing defect in products purchased on offer / promotion / discount, can be returned with 30 days of date of delivery only through website.
• Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is damaged / tampered with. Please mail or call our customer care team at customercare@gocolors.com or 1800-123-9953 for replacement, immediately.

Return, Exchange, Offer, Cancellation & Refund Policy – Store

• Go Colors! Merchandise can be exchanged within 30 days from the date of purchases.
• Merchandise purchased at stores can be exchanged at any of the authorized Go Colors! store.
• Merchandise to be exchanged need to be unused, in saleable condition and produced with registered mobile number/ original invoice has to be presented during exchange.
• Merchandise purchased during EOSS/offer/discount or promotion period will be eligible for exchange of return within 2 days of purchase for Manufacturing defect only.
• All merchandise to be exchanged mandatorily need to have product tags intact.
• Merchandise purchased at Airport stores can be exchanged at the same Airport outlet only.
• Non Airport Stores purchase cannot be exchanged at the Airport stores.
• Stores reserve the right to decide the used and washed state of the garment.
• No cash refund or credit not on merchandise will be provided.
• Altered, modified merchandise will not be exchanged.
• Merchandise of one invoice/bill will not be exchanged more than two times.
• Replacement or exchange can be  done only for manufacturing defect and not merchandise damage due to poor maintenance and wear & tear.
• Exchange of merchandise has to be equal to the value of merchandise purchase, in case of excess billing, the additional amount has to be borne by the customer.
  
• In case of dispute the same shall be subjected to Chennai Jurisdiction.
• As this is a business to end customer invoice, it cannot be used to claim GST input credits.

Please note:

• Returns for purchase of any products purchased through third party merchants, online marketplaces or stores will not be entertained by the brand.
• You can reach out to the respective third party who would be able to help you their return policy.
  
• Go Fashion (India) Limited reserves the right to  alter/modify any terms & conditions at any point of the time without assigning any reason or intimation whatsoever.