Help & FAQ

You will receive an email and an SMS on the registered number for order confirmation. Additionally, you can also log on to the website and check under the my orders tab for details. Please contact our helpdesk, customercare@gocolors.com if you need any further assistance.
We normally ship all orders within 2 business days. Final delivery time will vary based on location.
Transit and delivery time may vary depending on your location and the ordered items. You may log on to my orders tab and click track order option for details.
We do not have any delivery charges levied on any of the orders.
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in.
If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our customer care team immediately. Drop us an email at customercare@gocolors.com in or give us a call on 1800-123-9953 toll free number (10 AM - 6 PM, Monday to Friday). customercare@gocolors.com or give us a call on our toll free number 1800-123-9953 (10 AM - 6 PM, Monday to Friday).
We do not offer customization of products.
Unfortunately, it is not possible since invoices are mandatory due to Government regulations.
You can initiate a cancellation request, till the order has not been shipped from our warehouse. By visiting the “My Orders” section of the account on website. Or, you can send a request to customercare@gocolors.com or give us a call on the toll free number 1800-123-9953(10 AM - 6 PM, Monday to Friday). After order has been processed, it cannot be cancelled and the return policy mentioned below is applicable.
No, we cannot have a return pickup done from a different address from the delivery address.
Please refer our returns, refunds & exchange policy section.
Please refer our returns, refunds & exchange policy section.
Please refer our returns, refunds & exchange policy section.
Please refer our returns, refunds & exchange policy section.
Please refer our returns, refunds & exchange policy section.
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