Help & FAQ

You will receive an email and an SMS on the registered number for order confirmation. Additionally, you can also log on to the website and check under the my orders tab for details. Please contact our helpdesk, customercare@gocolors.com if you need any further assistance.
We normally ship all orders within 2 business working days. 
Transit and delivery time may vary depending on your location and the ordered items. You may log on to my orders tab and click track order option for details.
We do not have any delivery charges levied on any of the orders.
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in.

If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our customer support team immediately. Drop us an email at customercare@gocolors.com or give us a call on our toll free number 1800-123-9953 (10 AM - 6 PM, Monday to Friday).

We do not offer customization of products.
Unfortunately, it is not possible since invoices are mandatory due to Government regulations.
You can cancel an order, that has not yet been processed, from "My Orders" sections of our website. Or, you can send a request to customercare@gocolors.com or give us a call on the toll free number 1800-123-9953(10 AM - 6 PM, Monday to Friday). After order has been processed, it cannot be cancelled and the return policy mentioned below is applicable.
Sure. But the pick-up address needs to be in our list of viable pin codes. You can contact us via email or our toll-free number to initiate the same.
Please refer our returns and exchanges policy section.
Please refer to our returns and exchanges policy section.
Please refer to our returns and exchanges policy section.
Please refer to our returns and exchanges policy section.
Please refer our returns and exchanges policy section.
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