Help & FAQ
Is my order confirmed?
You will receive an email and an SMS on the registered number for order confirmation. Additionally, you can also log on to the website and check under the my orders tab for details. Please contact our helpdesk, customercare@gocolors.com if you need any further assistance.
When will you ship my order?
We normally ship all orders within 2 business days. Final delivery time will vary based on location.
When will my order get delivered?
Transit and delivery time may vary depending on your location and the ordered items. You may log on to my orders tab and click track order option for details.
How much do you charge for delivery?
We do not have any delivery charges levied on any of the orders.
How can I track my order?
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in.
If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our customer care team immediately. Drop us an email at customercare@gocolors.com or give us a call on our toll free number 1800-123-9953 (10 AM - 6 PM, Monday to Friday).
If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our customer care team immediately. Drop us an email at customercare@gocolors.com or give us a call on our toll free number 1800-123-9953 (10 AM - 6 PM, Monday to Friday).
Can I customize the products?
We do not offer customization of products.
I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?
Unfortunately, it is not possible since invoices are mandatory due to Government regulations.
How do I cancel an order?
You can initiate a cancellation request, till the order has not been shipped from our warehouse. By visiting the “My Orders” section of the account on website. Or, you can send a request to customercare@gocolors.com or give us a call on the toll free number 1800-123-9953(10 AM - 6 PM, Monday to Friday). After order has been processed, it cannot be cancelled and the return policy mentioned below is applicable.
Can I get my ‘to-be-returned-product’ to get picked up from a different address from the original delivery address?
No, we cannot have a return pickup done from a different address from the delivery address.
I have received a damaged product, what should I do?
Please refer our returns, refunds & exchange policy section.
What is your return policy?
Please refer our returns, refunds & exchange policy section.
When will I receive a replacement?
Please refer our returns, refunds & exchange policy section.
Can I choose a different item in exchange?
Please refer our returns, refunds & exchange policy section.
What is your refund policy?
Please refer our returns, refunds & exchange policy section.
