Returns & Exchange/ Refund Policy

Product Exchange Policy:
We are committed in ensuring your satisfaction with any product that you have purchased from Go Colors. However, if in an unlikely event you are not satisfied with your purchase, the below mentioned exchange policy is to be followed.

Damaged/Tampered Delivery: 
Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is damaged / tampered with. Please contact our customer care team for replacement, immediately.

Damaged/Defective Product: 
In an unlikely event, if the product you received from us is damaged/defective, please mail or call customer care within 3 working days for a replacement. Only genuine defects suck as size issue, colour mismatch and wrong product delivery will be entertained. Products damaged while being used, do not qualify for replacement.

Exchanging the product
In an unlikely event when the product you have received is not at your full satisfaction, then we will definitely replace the product. Products purchased within a 30-day period from the date of delivery only will be entertained.

For initiating the replacement process, you may contact our customer care through call or mail us at online@gocolors.com to initiate the same. Upon inspection of the defect reported by our team, in case of genuine defects we will replace the product. Return / exchange of the product is subject to receipt of the product(s) at our warehouse in unused condition and in its original packaging, failing which return / exchange may not be possible.

Any product can be exchanged with a product of the value paid at the time of purchase. Exchange of the product will depend upon the stock & size availability of the requested product. 

Time Limit
In case of exchange, customer has to initiate the process within 72 Hours of order delivery. In case of a defective product, please reach out to us at customercare@gocolors.com within 30 days of delivery / purchase of the product.

 

Refund Policy:

Time period for refund

Refunds are normally processed within 1-6 business working days after the completion of quality checks of product returned and further depends on various banking and payment channels. We are not responsible for any errors or delays in refund due to banks or third-party service provider errors or delays.

In case of Online payment, the mode of refund of payments cannot be changed at any stage as the refund amount will only be transferred to your source account. Refunds are paid back to the source of payment. In case of the refund to your source account fails when processed, it may be refunded by National Electronic Funds Transfer (“NEFT”) to your bank account after we reach out to you and receive your bank account details. 


 

Cancellation Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on customercare@gocolors.com or call us on 1800-123-9953 (Monday to Friday, 10AM to 6PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 2-3 business working days after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 2-3 business working days after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 4-5 business working days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
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